FAQS

MY PRODUCT NO LONGER WORKS AND I DON’T KNOW IF IT IS UNDER WARRANTY

Bed Head products have a Limited Warranty. This information can be found in the product instruction manual. You can also contact our Consumer Services toll-free number, 1-800-487-7273, for additional warranty information.

IS MY PRODUCT DUAL VOLTAGE?

It depends on the model. This information will be in the instruction manual or on the product packaging. You can also contact Consumer Services at the toll-free number, 1-800-487-7273, for additional product information. You will be asked to provide the product model number that is imprinted on your appliance.

WHERE CAN I FIND THE MODEL NUMBER ON MY PRODUCT?

The model number is imprinted on your appliance and starts with the letters “BH”. If you cannot find the model number, please contact our Consumer Services toll-free number, 1-800-487-7273, for assistance.

I DON’T HAVE THE INSTRUCTION MANUAL ANYMORE. WHERE CAN I GET A COPY?

We will be happy to provide you with a copy of the manual. Please contact Consumer Services toll-free number, 1-800-487-7273 and provide the product model number that is imprinted on your appliance.

HOW DO I REPLACE MY PRODUCT?

Bed Head products have a Limited Warranty. Please contact Consumer Services to determine if your product is still under warranty and for further instructions.

HOW DO I GET A REFUND ON MY PRODUCT?

Bed Head products have a Limited Warranty. Please contact Consumer Services to determine if your product is still under warranty and for further instructions.

WHAT IS THE WATTAGE OF MY PRODUCT?

The wattage of your product is imprinted on your appliance. If you cannot find the wattage, please reference the product instruction manual. For further assistance, contact Consumer Services toll-free number, 1-800-487-7273. You will be asked to provide the product model number that is imprinted on your appliance.

HOW HOT DOES MY PRODUCT GET?

This varies by model. Please refer to product manual for more information.

WHERE CAN I FIND MORE INFORMATION ON HOW TO USE MY PRODUCT?

Basic usage instructions can be found within the product instruction manual. For additional information or tips on how to style, visit our YouTube channel: www.youtube.com/bedheadrox.

HOW DO I CONTACT CONSUMER SERVICES FOR ASSISTANCE?

Consumer Services is available to assist you, Monday through Friday from 7:30 a.m. to 5:00 pm MST, excluding holidays.

You can reach us by phone:

Toll-free phone number: 1-800-487-7273

Or by mail:

Helen of Troy L.P. Consumer Services

1 Helen of Troy Plaza

El Paso, TX 79912

DOES BED HEAD OFFER FREE SHIPPING?

Yes, Bed Head offers free ground shipping on orders over $50 before tax and 2 day shipping for $15. For more information on our shipping policy, please refer to Consumer Services at 1-800-487-7273 or go to our shipping and returns page.